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Strategies & Technology for the New Financial Services World
There is a watershed feel about the market at present, with much strategic thinking about the way forward and the IT to underpin this. Previous assumptions have needed to be jettisoned, the competitive landscape has changed almost overnight, and IT priorities must be brought into line with this.
Download this whitepaper to read about what senior IT managers of retail banking organisations in Western and Central Europe had to say about current market trends in light of the financial crisis and how this was impacting IT priorities and spend. Learn about their views on customer centricity – what was meant by this, to what extent had it been achieved within their organisations, and have priorities changed in the current economic climate?